Patient Rights at Penn Highlands Healthcare

Patient Rights and Responsibilities

As a patient of the Penn Highlands Healthcare system, or as a family member or guardian of a patient, we want you to know the rights you have under federal and Pennsylvania law.
We are committed to honoring your rights, and we want you to know that by taking an active role in your health care, you can help your hospital caregivers meet your needs as a patient or family member. That is why we ask that you and your family share with us certain responsibilities.

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Your Rights

This health system complies with applicable Federal civil rights laws. A patient has the right to medical and nursing services without discrimination based upon race, color, religion, limited English proficiency, ancestry, national origin, age, sex, genetic information, sexual orientation, gender identity, marital status, familial status, pregnancy, disability, veteran status, source of payment, or any other legally protected group status.

Communication

You have the right to:

  • Have a family member, another person that you choose, or your doctor notified when you are admitted to the hospital.
  • Receive information in a way that you understand. This includes interpretation and translation, free of charge, in the language you prefer for talking about your health care. This also includes providing you with needed help if you have vision, speech, hearing or cognitive impairments.
  • Designate a support person, if needed, to act on your behalf to assert and protect your patient rights.

Informed Decisions

You have the right to:

  • Receive information about your current health, care, outcomes, recovery, ongoing health care needs and future health status in terms that you understand.
  • Be informed about proposed care options including the risks and benefits, other care options, what could happen without care, and the outcome(s) of any medical care provided, including any outcomes that were not expected. You may need to sign your name before the start of any procedure and/or care. Informed consent is not required in the case of an emergency.
  • Be involved in all aspects of your care and to take part in decisions about your care.
  • Make choices about your care based on your own spiritual and personal values.
  • Request care. This right does not mean you can demand care or services that are not medically needed.
  • Refuse any care, therapy, drug or procedure against the medical advice of a doctor. There may be times that care must be provided based on the law.
  • Expect the hospital to get your permission before taking photos, recording or filming you, if the purpose is for something other than patient identification, care, diagnosis or therapy.
  • Decide to take part or not take part in research or clinical trials for your condition or donor programs that may be suggested by your doctor. Your participation in such care is voluntary and written permission must be obtained from you or your legal representative before you participate. A decision to not take part in research or clinical trials will not affect your right to receive care.

Visitation

You have the right to:

  • Decide if you want visitors or not while you are here. The hospital may need to limit visitors to better care for you or other patients.
  • Designate those persons who can visit you during your stay. These individuals do not need to be legally related to you.
  • Designate a support person who may determine who can visit you if you become incapacitated.
  • Access an individual or agency who is authorized to act on your behalf to assert or protect your rights as a patient.

Advance Directives

You have the right to:

  • Create advance directives, which are legal papers that allow you to decide now what you want to happen if you are no longer healthy enough to make decisions about your care. You have the right to have hospital staff comply with these directives.
  • Ask about and discuss the ethics of your care, including resolving any conflicts that might arise such as, deciding against, withholding or withdrawing life-sustaining care.

Care Planning

You have the right to:

  • Receive a medical screening exam to determine treatment.
  • Participate in the care that you receive in the hospital.
  • Receive instructions on follow-up care and participate in decisions about your plan of care after you are out of the hospital.
  • Receive a prompt and safe transfer to the care of others when this hospital is not able to meet your request or need for care or service. You have the right to know why a transfer to another health care facility might be required, as well as learning about other options for care. The hospital cannot transfer you to another hospital unless that hospital has agreed to accept you.

Care Delivery

You have the right to:

  • Expect emergency procedures to be implemented without unnecessary delay.
  • Receive care in a safe setting free from any form of abuse, harassment and neglect.
  • Receive kind, respectful, safe, quality care delivered by skilled staff.
  • Know the names of doctors and nurses providing care to you and the names and roles of other health care workers and staff that are caring for you.
  • Receive assistance in obtaining a consultation by another health care provider at your request and expense.
  • Receive proper assessment and management of pain, including the right to request or reject any or all options to relieve pain.
  • Receive care free from restraints or seclusion unless necessary to provide medical, surgical or behavioral health care.
  • Receive efficient and quality care with high professional standards that are continually maintained and reviewed.
  • Expect good management techniques to be implemented within this hospital considering effective use of your time and to avoid the your personal discomfort.

Privacy and Confidentiality

You have the right to:

  • Limit who knows about your being in the hospital.
  • Be interviewed, examined and discuss your care in places designed to protect your privacy.
  • Be advised why certain people are present and to ask others to leave during sensitive talks or procedures.
  • Expect all communications and records related to care, including who is paying for your care, to be treated as confidential except as otherwise provided by law or third-party contractual arrangements.
  • Receive written notice that explains how your personal health information will be used and shared with other health care professionals involved in your care.
  • Review and request copies of your medical record unless restricted for medical or legal reasons.

Hospital Bills

You have the right to:

  • Review, obtain, request and receive a detailed explanation of your hospital charges and bills.
  • Receive information and counseling on ways to help pay for the hospital bill.
  • Request information about any business or financial arrangements that may impact your care.
  • Please feel free to ask questions about any of these rights that you do not understand. If you have questions about these rights, please discuss them with your doctor or nurse or the hospital’s Patient Relations Department. You will receive a personal response.

Complaints, Concerns and Questions

You or your family/guardian has the right to:

  • Tell hospital staff about your concerns or complaints regarding your care. This will not affect your future care.
  • Seek review of quality of care concerns, coverage decisions and concerns about your discharge.
  • Expect a timely response to your complaint or grievance from the hospital. Complaints or grievances may be made in writing, by phone, or in person. The hospital has a duty to respond to these complaints or grievances in a manner that you can understand. To share your concerns with the hospital, please contact the hospital’s Patient Relations Department.
    • Penn Highlands Brookville - 814-849-1882
    • Penn Highlands Clearfield - A Campus of Penn Highlands DuBois - 814-375-3339
    • Penn Highlands Connellsville - 724-626-2365
    • Penn Highlands DuBois - 814-375-3339
    • Penn Highlands Elk - 814-788-8519
    • Penn Highlands Huntingdon - 814-643-8656
    • Penn Highlands Mon Valley - 724 -258-1076
    • Penn Highlands State College - A Campus of Penn Highlands Huntingdon - 582-220-2345 or 888-406-0911
    • Penn Highlands Tyrone - 814-684-1255, Ext. 4202
  • The Pennsylvania Department of Health is also available to assist you with any questions or concerns about your hospital care. You can reach the Department of Health by calling 800-254-5164 or complete the online form at http://apps.health.pa.gov/dohforms/FacilityComplaint.aspx.
  • For Penn Highlands DuBois only you can also contact DNV - Healthcare Accreditation by calling 866-496-9647, or complete the Patient Complaint Report at: https://www.dnvhealthcareportal.com /patient-complaint-report. You may also fax the information to: 281-870-4818.
  • For Penn Highlands DuBois Laboratory only you can also contact the PA Bureau of Laboratories,110 Pickering Way

    Exton PA 19341-3410, 610-280-3464.

  • For more information, please contact your Penn Highlands Healthcare facility and your call will be directed to the appropriate department.
  • Penn Highlands Brookville
    100 Hospital Road, Brookville, PA 15825 / 814-849-2312
  • Penn Highlands Clearfield, A Campus of Penn Highlands DuBois
    809 Turnpike Avenue, Clearfield, PA 16830 / 814-765-5341
  • Penn Highlands Connellsville
    401 East Murphy Avenue, Connellsville, PA 15425 / 724-626-2365 or 724-628-1500
  • Penn Highlands DuBois
    100 Hospital Avenue, DuBois, PA 15801 / 814-371-2200
  • Penn Highlands Elk
    763 Johnsonburg Road, St. Marys, PA 15857 / 814-788-8000
  • Penn Highlands Huntingdon
    1225 Warm Springs Avenue, Huntingdon, PA 16652 / 814-643-2290
  • Penn Highlands Mon Valley
    1163 Country Club Road, Monongahela, PA 15063 / 724-258-1000
  • Penn Highlands State College, A Campus of Penn Highlands Huntingdon
    239 Colonnade Boulevard, State College, PA 16803 / 582-220-2345 or 888-406-0911
  • Penn Highlands Tyrone
    187 Hospital Drive, Tyrone, PA 16686 / 814-684-1255

  • Penn Highlands DuBois Surgery Center
    95 Hoover Avenue, Building F, DuBois, PA 15801 / 814-503-8180
  • Penn Highlands Endoscopy Center
    621 S. Main Street, DuBois, PA 15801 / 814-371-0600

Your Responsibilities

As a patient, family member or guardian, you have the right to know all hospital rules and what we expect of you during your hospital stay.

Provide Information
As a patient, family member or guardian, we ask that you:

  • Provide accurate and complete information about current health care problems, past illnesses, hospitalizations, medications and other matters relating to your health.
  • Report any condition that puts you at risk (for example, allergies or hearing problems).
  • Report unexpected changes in your condition to the health care professionals taking care of you.
  • Provide a copy of your Advance Directive, Living Will, Durable Power of Attorney for health care, and any organ/tissue donation permissions to the health care professionals taking care of you.
  • Tell us who, if any, visitors you want during your stay.

Respect and Consideration
As a patient, family member or guardian, we ask that you:

  • Recognize and respect the rights of other patients, families and staff. Threats, violence or harassment of other patients and hospital staff will not be tolerated.
  • Comply with the hospital’s no smoking policy.
  • Refrain from conducting any illegal activity on hospital property. If such activity occurs, the hospital will report it to the police.

Safety
As a patient, family member or guardian, we ask that you:

  • Promote your own safety by becoming an active, involved, and informed member of your health care team.
  • Ask questions if you are concerned about your health or safety.
  • Make sure your doctor knows the site/side of the body that will be operated on before a procedure.
  • Remind staff to check your identification before medications are given, blood/blood products are administered, blood samples are taken or before any procedure.
  • Remind caregivers to wash their hands before taking care of you.
  • Be informed about which medications you are taking and why you are taking them.
  • Ask all hospital staff to identify themselves.

Refusing Care
As a patient:

  • You are responsible for your actions if you refuse care or do not follow care instructions.

Charges
As a patient:

  • You are responsible for paying for the health care that you received as promptly as possible.

Cooperation:
As a patient:

  • You are expected to follow the care plans suggested by the health care professionals caring for you while in the hospital. You should work with your health care professionals to develop a plan that you will be able to follow while in the hospital and after you leave the hospital.