Monongahela Valley Hospital Is Recognized Among the Top 10% of U.S. Hospitals for Outstanding Patient Experience
Monongahela Valley Hospital earned the 2021 Healthgrades Outstanding Patient Experience Award™ marking the fifth consecutive year the hospital achieved this recognition. This distinction places MVH among the top 10% of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.
For this annual analysis, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers - based on their patients' responses - to achieve this award.
"This Award is based on our patients' feedback. To achieve this Healthgrades' designation five consecutive years for outstanding patient experience indicates that our staff is truly dedicated to delivering the highest quality, compassionate care to our patients and their families," said MVH President and CEO Louis J. Panza Jr. "People in our community come to us with the confidence that they will receive the best care in the region."
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29-question survey of the hospital's own patients. The survey questions focus on patients' perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanation, and hospital staff responsiveness to patients' needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
"The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization," said Brad Bowman, M.D., chief medical officer, Healthgrades. "We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients."
